This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

We are The Cryo Place Ltd. Our address is The Cryo Place, Ambrose House, 2 Old Station Road Loughton, IG10 4PE. You can contact us by post at the above address, by email at info@thecryoplace.co.uk or by telephone on 0208 508 4180.

The contact details of our data protection officer is Robert Swaine, The Cryo Place, Ambrose House, 2 Old Station Road Loughton, IG10 4PE

Our Privacy Promise

The Cryo Place Ltd takes your privacy seriously and we promise to respect your privacy and data protection rights at all times. We have developed this privacy and security statement to help you understand the information we collect, the reasons why and the security we have put in place to ensure that it is protected.

This privacy notice aims to give you information on how we collect and process your personal data through your use of our website and our services, including any data you may provide through our websites.

How We Use Your Information

When you use our website

When you use our website to browse our services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer.

However, for those cookies that are useful but not strictly necessary we will always ask for your consent before placing them.

Cookies

We may store some information (commonly known as a cookie) on your computer when you look at our website. This information facilitates your use of our site and helps us to provide you with the best level of service.

For further information about the use of cookies, visit http://www.allaboutcookies.org/

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser.

However, please note that this may mean certain aspects of our website will work as well or be as beneficial for you if you do not accept the cookies.

When you submit an enquiry via our website

When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.

We use this information to respond to your query, including providing you with any requested information about our services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

Your enquiry is stored and processed as an email which is hosted by Microsoft within the European Economic Area (EEA).

We do not use the information you provide to make any automated decisions that might affect you.

We keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them.

When you book a treatment from our website

When you book a treatment online on our website, we ask you for your name, address, contact telephone number and email address. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.

We use a third-party to provide our payment booking system, Phorest, who manage your payment and take your payment details. Because we use a third-party provider to take payment, they have a separate privacy notice, which can be found here: - https://thecryoplaceltd.phorest.me/book/phorest_privacy

Phorest will use your information to verify your credit card/debit card details for your booking, and to process your booking. They will also send you a receipt via email and we may use your telephone number to contact you regarding your booking.

Your Rights As A Data Subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the “who are we” section of this policy.

Updates To This Privacy Policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

We will update the version number and date of this document each time it is changed.

Why Do We Collect This Information?

We will use your information to respond to your enquiry and hopefully to provide you with the information you need. We do this in order to take steps at your request prior to entering into a contract i.e. As part of pre-sales activity.

What Do We Do With Your Information?

Your information is stored in our client database system which is hosted by Microsoft. We have a contractual agreement with Microsoft that commits them to providing an appropriate level of safeguards for your personal data. It is not sent outside of the European Economic Area (EEA).

We will read your message and normally respond to you either via telephone or via email. We may ask for your consent to retain your information in our client database system in order to send you further information that we think may be of interest to you.

We will not use the information to make any automated decisions that might affect you.

Your Rights As A Data Subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the who are we section of this policy.

Your Right To Complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the information commissioner’s office via their website at www.ico.org.uk/concerns or write to them at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.